Flight One is committed to supporting its customers.  To offer the best possible support and the quickest and easiest access to the information you need, we provide several support resources.

Many issues can be resolved by simply reading provided documentation.  You may also find documentation on the CD or in the main folder of your installed product. Just browse the CD using Windows Explorer and look for files with the doc or txt extension. Flight One developed products typically have a file called !Read1st.txt (or doc). However, if you need one on one support, we will provide that for you. Below are some of our support options.

Product Updates

One of the most important things to first check is the product updates area. Even if your product is brand new, there may be an update posted for it. It is always a good idea to periodically check this site for new updates for your product.

Click here for the product updates page

Product Discussion Forums (Temporarily closed during the server move)

If your question lies outside the realm of the documents, we offer discussion forums where you can post questions and read responses from us, or other Flight One customers. The forums are to exchange support information, but if you need more immidiate assistance, please contact support@flight1.com by e-mail.

The forums are the place to ask a question or post a response.  All are welcome.  However, we ask you to address non-technical questions to sales@flight1.com.

Click here for the Flight One Discussion Forums

(Forums temporarily closed during the server upgrades)

Contacting us by E-Mail

If none of the above resources prove helpful, we encourage you to send an e-mail to our technical support.  Please e-mail us at support@flight1.com and we will try to reply promptly. For sales related issues, contact sales at sales@flight1.com.

Telephone Support

If needed, direct telephone support can be arranged. However, please contact us by e-mail first.